Q1. Will the hair shedding or tangle?
A: The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle.It could last over a year if taken good care.
Q2. Why the hair has grey hair?
A: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundle.
A.Completely 100% virgin hair without any mix. Some clients may talk about the dry ends when they receive the hair, we would like to clearly state that it’s perfectly normal for human virgin hair to appear in this way, for it just loses the nutrition and health care for some time. Here’s how you could do with this: nursing it with some hair oil or other conditioners. There will be no negative effects on the quality of hair.
Q4: How many pieces can make a full head?
A: Usually, it takes 3-4pcs to fully install a head. And according to the length of the hair, normally we would highly recommend you to purchase one more piece when the hair length is over 16 inches
Q5. How can I order one more bundle?
A. You could place an order first, do not pay, leave a msg about what extra length you need, contact the seller to adjust the order amount so you could pay.
Q6. How long is the processing and shipment time?
A: There will be a 24-hour payment verifying time by Orinoco, we will ship the goods within 24hours after the verifying time, shipment will take 3-7 days.
Q7. Why my order is frozen? What can I do?
A: It is payment security problem, please check with your bank why they block payment on Orinoco.
Q8. I cancelled my order, why I still do not receive the refund?
A: After the order is cancelled, it takes about 7 working days for Orinoco to process the refund.
Q9. Is there any Customs tax?
A: Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.